Job-ID29306518Reference26-26034Salary$35.71 / hourRemote50% Remote Seeking an individual to perform a wide range of advanced system support duties in a support desk/applications/desktop/field environment. Candidate would provide effective support for enterprise, client/server, desktop computer systems, network systems and business applications along with providing information technology support. Current projects include assisting with imaging, set up, and deployment for PC/Laptop, training customers on telework procedures and deploying VPN solutions, and assisting with new building setup and staff moves. Candidate should have the ability to: • Operate, maintain, and perform repairs on information technology equipment and software. • Perform complex duties related to troubleshooting, configuring, performing diagnostics and assignment specific desktop and network hardware and software issues and respond appropriately to customer service requests • Operate, maintain, and perform repairs personal computers, laptops and peripherals • Assist with imaging, set up, and deployment of PC/Laptops and support hardware moves • Pay attention to detail and the ability to work with rapidly changing priorities • Provide 2nd level help desk support • Lift equipment that weighs up to 50 pounds • Have a valid California Driver's License, Class C Candidate should have the knowledge of: • Windows 11 and Microsoft 365 application support • Active Directory or other identity management system • Imaging software and automated imaging processes using MECM/SCCM • PC/Laptop deployments • Teleworking and VPN solutions • Principles and practices of customer service • Principles and practices of troubleshooting computer system hardware and software problem • Familiarity with WAN architecture and concepts of enterprise level applications at a high level EEO:- Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans
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